Frequently Asked Questions:

 

QUESTION:
Where can I purchase your New Low Level C O “Health” Monitor?
I understand that the average expected “Useful Life” is five years with recommended care and maintenance when installed for residential use as instructed. I also understand that you have one model that gives both audible and visual warnings as low as 5PPM if a customer needs that ultra low level of C O protection due to pregnancy or serious medical conditions.

ANSWER:
To Place an Order:

If you are a Licensed Contractor I need to see your Website or a copy of your current license before I can send you my current wholesale price list. E-mail: coexpert101@yahoo.com

If you are a Consumer interested in protecting yourself & your family please E-mail: coexpert101@yahoo.com telling me the City & State in which you reside and we will send you full details on ordering by return E-mail.

 

QUESTION:
I have an older C O Monitor that has started BEEPING ONE BEEP AT A TIME, EVERY SO OFTEN, [NOT THE FOUR CONSECUTIVE BEEPS INDICATING IT HAS SENSED C O IN MY HOME], It will not reset or go silent when I attempt to do either one. I believe this is what my Owner’s Instructions calls a “FAULT WARNING”.

ANSWER:
YOU ARE CORRECT, ONE BEEP AT A TIME FROM ANY C O OR SMOKE DETECTOR IS A “FAULT” WARNING. A WARNING THAT C O AT ANY LEVEL HAS BEEN DETECTED WILL RESULT IN A SERIES OF FOUR, [ 4 ], BEEPS AT A TIME IN RAPID SUCCESSION.
Please see the following:
ONE BEEP AT A TIME
SENSOR END WARNING

 

QUESTION:

Good morning George,

We received the monitor last week, and Larry tried using it with no luck. There was no flash, and not registering any gases. Could you please send us a RMA number so that we may return it and send another one?

Please let me know at your convenience.

Thank you,

ANSWER:

It sounds as if you did not get it turned on.

This happens quite often when customers receive their first Model 2016 and choose to mount it using Velcro, or as a portable personal protection or investigation / testing device.
If you use the wall mounting back plate, the monitor is turned on automatically upon pulling down on the Monitor firmly locking it in place, as explained in the Owner’s Manual / User’s guide.
See:

“Also, if you are using Velcro or when using your C O Monitor as an “On Person” C O Monitor without the back plate, [as I do], you must personally remember to activate the Monitor manually by moving the “ON/OFF” toggle switch located inside the Vertical slot located in the right rear of the main body of the Monitor housing.”

” The power supply is activated by lifting the toggle switch arm upward and can be turned OFF by pushing the arm Downward.”

If that does not correct the problem, you can use MRA # GEK- 5-1517.
George E. Kerr, CEO / Founder
C O – Experts, LLC
—————————————————–
George,

Upon your instructions we were able to activate the monitor. We will contact you if we have any other questions.

Thank you for your help,

 

QUESTION:
I NEED TO GET A MRA #, [Material Return Authorization #], how do I get one ?

ANSWER:
Send your complete name, address phone #, the name of the Licensed Contractor from whom you purchased the C O Monitor, the Date you purchased it, what message is being displayed on the LCD.
You will receive the MRA# within 24 working hours.

 

QUESTION:
I was told that my UL2034 Listed C O Alarm would automatically alarm if it had been exposed to 30PPM of C O for 30 days, is that TRUE?

ANSWER:
FALSE, absolutely, totally FALSE.
See: THE TRUTH About UL-2034 C O alarms in their OWN WORDScoexperts.com/CO alarm truths

 

QUESTION:
A friend told me that he purchased a C O Test Kit direct from you even though he bought his C O Monitors from his Heating Service Company. My C O Monitors are about three years old, can I still buy a “Test Kit”?

ANSWER:
Yes, we believe everyone should have Real, Certified C O “Bump / Test Gas” with which they can truly test any BRAND C O alarm. See:
C O TEST KITS: “IF YOU DON’T TEST, YOU DON’T KNOW”
http://www.coexperts.com/Test Alarm

 

QUESTION:
For 15 years, your C O Monitors from Model 2002, 2004, 1070, 2010 were repeatedly voted the BEST by Pilots throughout North America, now I hear you are not recommending your most popular Model 2016 for use in Aircraft, WHY?

ANSWER:
ONE LARGE DIFFERENCE:
My Model 2002, 2004, 1070 & 2010 ALL HAD REPLACEABLE BATTERIES.

My C O Monitors are designed for “Residential use within a fairly constant temperature environment. Being left in an aircraft 24-7-365, reaching near 200 f in the hot summer sun, often hot enough heat to result in “off-gassing” putting the C O Monitor into an audible alarm mode, greatly increasing the power drain on the battery. Or in Winter, a minus 30F on a cold Winter night … IS FAR DIFFERENT and the Sealed Lithium battery will not last the normal expected useful life.

Because of the battery life issue, I believe that our new Model 2017R with the two AAA replaceable batteries is likely going to provide a longer useful life product when used in aircraft.
Personally, I believe every Pilot should wear C O Monitor in a belt holster 24-7-365 as I do.

 

 

CO Experts – 19299 Katrina Lane; Eldridge Missouri 65463-9102

Tel: 1-888-443-5377 Fax: 1-888-436-5377